We take pride in our work and are honored to have such happy clients. We also get a good chuckle from the haters working for the bad guys!
"I have used The Auctus Group for billing and consulting services for 5 years now. Their team has been consistent, reliable and absolutely expert in their pursuit of reimbursement for my practice. They are available for me at all times and always able to provide a status or gameplan...whatever is needed. In addition to managing our billing, their consultants have provided guidance in directing practice growth from assisting with staffing, providing IT oversight and championing the mastery of our practice management software. Their consulting has built out process in my practice that has lasted. Although previously difficult to relinquish, I have completely entrusted The Auctus Group with the financial backbone of my practice. I have referred them to multiple colleagues and will continue to do so."
"The Auctus Group has been an integral part of our practice and has played a pivotal support role in its development. We initially brought them on board to assist in launching our medical spa which has been a great success from day one. Over the following several years they assisted us with evaluating process, software, staff and venders as we navigated practice growth. This past year we made the decision to utilize their medical billing services and our collections immediately jumped from the first month. The Auctus Group is truly a part of our team. They consistently go above and beyond for us and we look forward to working together with them for years to come."
"We began working with The Auctus Group after a very difficult experience with another outsourced service after previously having an in-house team. The transition was handled in an incredibly short amount of time, no more than a few weeks. In the following month, The Auctus Group was able to overcome a tremendous system cleanup, sift through to find our payable claims, address numerous large scale projects, and get us to a place where we had not been in years. They are accessible, responsive, and they really understand the process flow from billing to bookkeeping which has saved us time and helped us to work smarter not harder. It has been very difficult to find a group or team that we can truly trust to handle our receivables. We finally have that now. Bottom line for us - The Auctus Group laid out what they could do for us and then did it."
"We found The Auctus Group in a time of transition for our practice. They were able to quickly identify needs, supplement staff and process where necessary and assist us in navigating growth as well as development. Beyond the billing, The Auctus Group has been instrumental in providing us the empirical data needed to make crucial practice growth decisions. As we continue to develop, we are consistently finding additional opportunities for value-add from their team. We would absolutely recommend The Auctus Group to our colleagues."
"? ? Thank you for that awesome response! The Auctus Group has been instrumental in providing us the empirical data needed to make crucial practice growth decisions. "
"Quick anecdote: the j*rks at Aetna were fighting a claim submitted last June and the reimbursement hovered around $1,300. Angie & Ezzie worked on this claim for six months until it was correctly finalized yesterday. In the grand scheme of things, one outstanding claim could be easily overlooked or neglected. These two -- and I'm sure many others who go unnoticed -- routinely lean into claims when it's likely not worth their time. That says a lot and I think you can be proud to have them representing your company. "
"When contracting for services in the workplace, you are lucky to get half of what you expect. The Auctus Group has proven to be a pleasant exception to this expectation. Since taking over the billing services for our busy plastic surgery practice, The Auctus Group has excelled in medical billing and accounts receivable performance. They have been tenacious and effective negotiators with the insurance companies and have developed unique and efficient processes to maximize our reimbursement. They are upbeat, enthusiastic and responsive to your needs. We highly recommend them to anyone needing billing or consulting services."
"As the owner and president of an elective cosmetic facial plastic surgery practice consisting of one surgeon, I am most grateful for the help of The Auctus Group while transitioning to a multiple provider and specialty practice. John Gwin and Kyle Battles have personally guided us through changes in patient billing, bookkeeping, accounting and much more. Their expertise on every aspect of the medical practice never ceases to amaze me. They have also given us guidance in professional areas of our practice and provided us with stellar referrals to other professionals when needed. I am grateful to have had the help from The Auctus Group in the many layers of our practice."
"Communication has been stellar. This is the type of interaction that makes dealing with occassionally unpleasant topics like billing way easier. Thank you for your help."
"Thank you so much for your help today. I can't even begin to tell you how grateful I am for your help and understanding! I'll be returning to (CLIENT) again because of your brilliant customer service. Thank you again and have the best day!!"
"I recently received a bill that was confusing and when I contacted my doctor's office and people I spoke to were unwilling to try and help and somewhat rude. They tried to quickly get me off the phone and asked that I contact the billing department. The experience was the complete opposite - providing thoughtful explanations of everything to ensure I understood what I was being billed for. As someone who has worked in customer service for 10+ years, I know that when feedback is shared it is often for not good reasons, but I wanted to make it known how much I appreciated speaking to your team yesterday. "
"Someone from The Auctus Group has called me daily regarding the processing of your patient's claim. Can you please ask them to stop?"