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Case studies

Audience
Plastic Surgeons

Objective
To identify issues in reimbursement structures and prior authorizations for plastic surgery billing surrounding breast reduction surgery.

DELIVERABLES

  • Denial Code prevalence
  • Appeals to Denial metrics
  • Process gaps
  • Payer pains
  • Best practices to avoid denials
Case Study
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Case studies

BUSINESS
The Auctus Group

Objective

To provide exceptional support – exclusively to dermatologists and plastic surgeons –  administratively, operationally, and financially so they can concentrate on doing what they love while we deal with the business end.

DELIVERABLES

  • Dermatology Billing & Coding
  • Plastic Surgery Billing & Coding
  • Contracting & Credentialing
  • Prior Authorizations
  • Medical Financial Management (Bookkeeping + AP)
  • Business Development
Case Study
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100%FOCUS IN
AESTHETIC MEDICINE
100%TRANSPARENT
92%RETENTION RATE *see we don't BS.
CALCULATE YOUR SAVINGS
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** Calculator is for advertisement purposes only, actual results may vary. Please contact us to determine how The Auctus Group can provide specific savings for your practice.

"Through best practices and unique experiences, Auctus has helped my practice grow 20% over the last 5 years."
Plastic Surgeon - IL
"Bottom line for us - The Auctus Group laid out what they could do, and then they did it."
Dermatologist - PA

FROM STRATEGIC PLANNING THROUGH EXECUTION…
YOU NAME IT, WE’VE DONE IT.

"Auctus gives the feeling of an in-house employee, with the expertise of a fancy outside consultant."
Plastic Surgeon - CA
"From admin to finance to operations, Auctus is always by my side. I think of them like the business end of my practice."
Oculoplastic Surgeon - FL

What Makes Auctus Different?

SERVICE

Great service leads to great returns: Good customer service is the bloodline of any business and the core of who we are and what we do. We know the value of the countless hours and tireless work our clients put into their practices as small business owners and we match it with our own, to enrich theirs. When customers are happy with the service they receive, they are more likely to trust and be loyal to that company. Good customer service creates a positive experience for all parties involved, which can result in repeat business, satisfied customers, happy employees, more referrals, and ultimately a great reputation.

 

DO:

1. Lead with empathy always; having a pleasant attitude goes a long way!

2. Make every interaction count, they are all relevant.

3. Over-provide knowledgeable and resourceful information.

DON’T:

1. Avoid; A waiting client is not a happy one.

2. Prioritize ANYTHING over customer service and the customer’s needs.

3. Forget to put yourself in the other person’s shoes.

INTEGRITY

Integrity over everything: The quality of being honest and having strong moral principles; moral uprightness and displaying empathy for all people and situations

 

DO:

1. Tell the Truth.

2. Model the behavior you expect from others.

3. Doing the right thing, even when it’s hard.

4. Try collaboration instead of competition.

DON’T:

1. Don’t publicize negativity.

2. Don’t lie or massage the truth.

3. Don’t assume. It makes a fool out of everyone.

COMMUNICATION

Clear Communication is the key: Every person has a unique communication style, a way in which they interact and exchange information with others. Being able to communicate effectively is perhaps the most important of all life skills. It is what enables us to pass information to other people and to understand what is said to us. There are multiple communication types, and being a global company, it’s important to take the time to learn what style works for others before setting the tone for what works for us. Finding common ground makes it all worth the effort.

 

DO:

1. Be clear.

2. Listen to understand, not to respond.

3. Provide examples; they always help.

DON’T:

1. Don’t have a hidden agenda.

2. Don’t assume full comprehension – ask if “that makes sense.”

 

DIFFERENT

Dare to be Different: We are a company run by a majority female and minority team, who believes in gender preference inclusivity and is proud to be different. We also do things differently because we question the norm. We’re the only national, aesthetic-focused, RCM Firm in the nation. We’ve been 100% remote since before it was cool. We have staff in 7 countries and we publish it because we’re proud of it. This doesn’t mean we’re the operational Wild West over here because everyone is doing their own thing, but we love the skin we’re in!

 

DO:

1. Be a risk taker and challenge the status quo to help create new breakthroughs.

2. Be open!

DON’T

1. Be afraid to be yourself.

AUCTUS

Auctus; Latin for Growth: Growth is Auctus and Auctus is Growth. It’s who we are and what we aim for. We believe in constant reinvention, curiosity, and learning.

 

DO:

1. Be a risk taker and challenge the status quo to help create new breakthroughs.

2. Be open! We’re all going to have good and bad ideas sometimes.

DON’T

1. Do the same thing over and over again because that’s just the way it’s done.

2. Don’t stop challenging yourself.

3. Don’t be afraid to ask why!

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