Service first. Good customer service is the bloodline of any business and the core of who we are and what we do. We are a plastic surgery medical billing and dermatology billing services company that recognizes the value of the countless hours and tireless work our clients put into their practices as small business owners, and we match it with our own to enrich theirs. When customers are happy with the service they receive, they are more likely to trust and be loyal to that company. Good customer service creates a positive experience for all parties involved, which can result in repeat business, satisfied customers, happy employees, more referrals, and ultimately an excellent reputation.

DO:
1. Lead with empathy always; having a pleasant attitude goes a long way!
2. Make every interaction count; they are all relevant.
3. Over-provide knowledgeable and resourceful information.

DON’T:
1. Avoid; A waiting client is not a happy one.
2. Prioritize ANYTHING over customer service and the customer’s needs.
3. Forget to put yourself in the other person’s shoes.

Integrity over everything: The quality of being honest and having strong moral principles; moral uprightness, and displaying empathy for all people and situations

DO:
1. Tell the Truth.
2. Model the behavior you expect from others.
3. Doing the right thing, even when it’s hard.
4. Try collaboration instead of competition.

DON’T:
1. Don’t publicize negativity.
2. Don’t lie or massage the truth.
3. Don’t assume. It makes a fool out of everyone.

Communication is Key: Every person has a unique communication style, a way in which they interact and exchange information with others. Being able to communicate effectively is one of the most essential life skills. It is what enables us to pass information to other people and to understand what is said to us. There are multiple communication types, and being a global dermatology billing solutions and plastic surgery billing services company, it’s essential to take the time to learn what style works for others before setting the tone for what works for us. Finding common ground makes all the effort worthwhile.

DO:
1. Be clear.
2. Listen to understand, not to respond.
3. Provide examples; they always help.

DON’T:
1. Don’t have a hidden agenda.
2. Don’t assume complete comprehension – ask if “that makes sense.”

Bring Your Differences: We are a dermatology and plastic surgery billing company run by a majority female and minority team that believes in gender preference inclusivity and is proud to be different. We also do things differently because we question the norm. We’re the only national, aesthetic-focused RCM Firm in the nation. We’ve been 100% remote since before it was cool. We have staff in seven countries, and we publish it because we’re proud of it. That doesn’t mean we’re the operational Wild West over here because everyone is doing their own thing, but we love the skin we’re in!

DO:
1. Be a risk taker and challenge the status quo to help create breakthroughs.
2. Be open!

DON’T
1. Be afraid to be yourself.

Latin for Growth: Growth is Auctus, and Auctus is Growth. It’s who we are and what we aim for. We believe in constant reinvention, curiosity, and learning.

DO:
1. Be a risk taker and challenge the status quo to help create breakthroughs.
2. Be open! We’re all going to have good and bad ideas sometimes.

DON’T
1. Do the same thing over and over again because that’s just the way it is.
2. Don’t stop challenging yourself.
3. Don’t be afraid to ask why!